Privacy policy

Last updated: January 18, 2026

At Ladydarlen, your privacy is of utmost importance to us.

We are committed to safeguarding your personal information and upholding the highest standards of confidentiality, transparency, and security in every interaction with our brand.

This Privacy Policy explains how Ladydarlen collects, uses, stores, and discloses personal information when you visit our website, create an account, make a purchase, or otherwise engage with our services (collectively, the “Services”). Our aim is to ensure that your experience with Ladydarlen is not only seamless and refined, but also secure and trustworthy.

Ladydarlen operates this online store through Shopify, an e-commerce platform that enables us to present and deliver our products and services to you. In providing the Services, both Ladydarlen and Shopify may collect and process certain personal information necessary to operate the website, process transactions, provide customer support, and enhance your overall shopping experience.

We collect and use personal information only where it is relevant, appropriate, and permitted by applicable privacy and data protection laws. Any personal information shared with us is handled with care and used solely for legitimate business purposes, including order fulfillment, communication, service improvement, and compliance with legal obligations.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

Personal Information We Collect or Process

We collect personal information only as necessary to provide a seamless, secure, and elevated shopping experience. The types of personal information we may collect or process depend on how you interact with our Services and may include the following:

• Contact Information

Such as your name, billing and shipping address, email address, and phone number. 

• Payment and Transaction Information

Including payment method details, transaction history, order confirmations, and other information required to process purchases securely. Payment details are handled through trusted payment service providers. 

• Account Information

Such as your account credentials, preferences, and settings when you create or manage an account with us. 

• Purchase and Interaction Information

Including products viewed or purchased, items added to your cart or wish list, returns or exchanges, and interactions with our website or customer support.

We do not collect personal information that is unnecessary for our operations, and we take reasonable measures to ensure that all personal data is handled responsibly, lawfully, and with appropriate safeguards in place.

Personal Information Sources

We collect personal information through carefully selected and transparent sources, including the following:

• Information you provide directly

Such as when you create an account, place an order, subscribe to our communications, contact our customer support team, or otherwise interact with our Services. 

• Information collected automatically through our Services

Including data from your device when you browse our website, interact with our content, or use our features, as well as information collected through cookies and similar technologies to improve functionality and user experience.

• Information from our service providers

Including trusted third parties who support our operations, such as payment processing, website hosting, analytics, logistics, and customer support services, and who process personal information on our behalf.

• Information from business partners or other third parties

Where permitted by law, and only where relevant to providing, improving, or marketing our Services.

 

How We Use Your Personal Information

Depending on how you interact with Ladydarlen and which of our Services you use, we may use your personal information for the following purposes: 

• To provide and operate our Services

Including processing payments, fulfilling orders, arranging shipping, managing returns or exchanges, and performing our contractual obligations to you.

• To manage your account and customer experience

Such as creating and maintaining your account, remembering your preferences, enabling reviews or feedback, and providing personalized service and support.

• To communicate with you

Including sending order confirmations, service-related notifications, responding to inquiries, and providing updates relevant to your account or purchases.

• To improve and enhance our Services

By analyzing how customers interact with our website, products, and features, allowing us to refine functionality, design, and overall user experience.

• To comply with legal and regulatory obligations

Including fraud prevention, security monitoring, record keeping, and compliance with applicable laws and regulations.

How We Disclose Personal Information

In certain circumstances, Ladydarlen may disclose personal information to selected third parties, strictly for legitimate business purposes and in accordance with this Privacy Policy.

We only share personal information where it is necessary to operate our Services, enhance your experience, or comply with legal obligations. Such disclosures may include:

• Service providers and technology partners

Including Shopify and other trusted third parties who support essential functions such as payment processing, website hosting, data analytics, customer support, order fulfillment, and shipping.

• Business and marketing partners

Where permitted by law, we may work with selected partners to deliver relevant communications or marketing experiences. Any information shared is handled in accordance with applicable privacy standards and partner policies.

• Legal and regulatory authorities

Where required to comply with applicable laws, regulations, legal processes, or to protect the rights, property, and safety of Ladydarlen, our customers, or others.

Ladydarlen does not sell personal information. Any disclosure is limited to what is necessary and conducted with appropriate safeguards in place to protect your privacy.

Relationship with Shopify

Ladydarlen operates its online store through Shopify, a trusted e-commerce platform that enables us to present our products and deliver our Services to you securely and efficiently.

Shopify provides the underlying technology and infrastructure that support our website, including hosting, payment processing, and order management. In doing so, Shopify may collect and process certain personal information on our behalf in order to operate and improve the Services.

Information submitted through our website may be transferred to and processed by Shopify and its affiliated service providers, which may be located in jurisdictions outside of your country of residence. Such processing is conducted in accordance with applicable data protection laws and Shopify’s own privacy practices.

While Ladydarlen remains responsible for the personal information we collect, Shopify acts as a service provider and processes personal information as necessary to support the operation, security, and performance of our online store.

Third Party Websites and Links

Our website may contain links to third-party websites or online platforms that are operated independently from Ladydarlen. These links are provided for your convenience and reference only.

Ladydarlen does not control, endorse, or assume responsibility for the content, privacy practices, or security of any third-party websites. We encourage you to review the privacy policies and terms of use of any external sites you choose to visit.

Any personal information you choose to share on third-party platforms, including social media networks or public forums, is subject to the privacy practices of those platforms and may be visible to other users. Ladydarlen is not responsible for how such information is collected, used, or disclosed by third parties.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

If you have any questions regarding this Privacy Policy, our privacy practices, or if you wish to exercise any of your rights under applicable data protection laws, please contact us using the details below.

Email: hello@ladydarlen.com 

Alternative contact: ddarlen.official@gmail.com 

Based in Bangkok, Thailand.

For the purposes of applicable data protection laws, Ladydarlen acts as the data controller of your personal information.